Here is a brief animation showing this process: The instructions are the same for a MAC computer or a Windows computer.
Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.Then save the file to your computer: Save as HAR with Content Once you have reproduced the issue, in Chrome, click Download.Reproduce the issue that you were experiencing before, while the network requests are being recorded.Click the Clear button ( ) to clear out any existing logs from the Network tab.If it is grey, click it once to start recording. Look for a round Record button ( ) in the upper left corner of the tab, and make sure it is red.From the panel opened, select the Network tab.Look for the Vertical ellipsis button ( ) and select More Tools > Developer Tools.Open Google Chrome and go to the page where the issue is occurring.This allows anyone with the HAR file to impersonate your account and all the information that you submitted while recording (personal details, passwords, credit card numbers, etc.).īelow are some instructions about how you can easily generate a HAR file using different browsers. Note: Keep in mind that HAR files contain sensitive data, including content of the pages you downloaded while recording and your cookies.
